Frequently Asked Questions For DotNetNuke Hosting

Where is your data center?

Dallas, Texas USA

Do you have a download file and IP that I can test the network speed?

Yes. You can test our network speed from 100MB File. Test IP: 74.124.24.3.

Do you offer any money back guarantee?

If you are not satisfied with our shared and reseller hosting services, you will get full refund within 30 days. No questions asked. Dedicated servers, Hyper-V servers, domains, SSL Certificates and all other services are not refundable.

Do you offer any network and server up time guarantee?

Yes, we offer 99.99% up time guarantee for our network and all our servers.

How long will it take to setup my hosting account and server?

Shared, Reseller and Hyper-V setup can take up to 24 hours. Although normally it takes place within an hour after you order. If it has been 24 hours and your account is still not setup, please create a ticket to find out the status.

The delivery time for dedicated server is 48 to 72 hours.

Difference between shared and reseller plans?

Shared hosting service is for single domain and website. Reseller plan is for multiple domains hosting. You can also create user account under reseller account.

Do you allow IRC in your network?

All IRC is strictly forbidden on our network. Any host found running either a IRC client or server will face suspension and possible cancellation of services.

What's your technical support response time?

Usually the technical support ticket will be handled within one hour. The maximum is 24 hours.

Do you block any TCP/UDP ports in your network?

No. All ports are open.

Do you allow remote connect to your SQL Server databases?

Yes. You can access our SQL Server databases remotely with your applications and SQL Server Management Studio.

Can I install any software in the dedicated server if I have license?

You must get the Windows Server 2008/2003 license from us. You can install any other legal software (including SQL Server) in your dedicated server.

Can I install any software in the Hyper-V server if I have license?

You must get the Windows Server 2008/2003 license and SQL Server license from us. You can install any other legal software in your Hyper-V server.

What is the maximum SQL Server database size in your shared and reseller plans?

SQL Server Database: 4GB

What are your name servers for the shared and reseller plans?

ns7.shared-servers.com: 74.124.24.197
ns8.shared-servers.com: 74.124.24.198

What payment methods do you accept?

Currently we accept Visa, MasterCard, Discover, Paypal, Wire Transfer and Check. If using a non-instant form of payment, creation of your account will be delayed until payment clears.

How do I view my invoices?

Please login to our customer billing center at https://clients.databasemart.com/ and click on "My Invoices"to view all your invoices.

How to upgrade from a shared hosting plan to a reseller plan?

It is easy to upgrade from shared hosting plan to reseller hosting plan. Please submit a support ticket or email to sales@databasemart.com. Your existing shared plan will be intact.