We will post the network and server maintenance information here. Please check back frequently.
We will update Windows security patches and reboot all shared servers at the second weekend every month. It will have around 5 - 10 minutes down time for each server.
We've moved Helm 3 Control Panel, SmarterMail 3, SmarterStats, NS1 and NS2 to the new servers due to data center re-location. Here are the major IP changes.
SmarterMail 3: 64.92.164.83 => 198.64.249.152
SmarterStats: 72.232.43.188 => 198.64.249.153
Helm: 72.232.43.187 => 198.64.249.154
NS1: 64.92.164.86 => 198.64.249.155
NS2: 72.36.179.28 => 65.99.254.138
We've updated all DNS records and your domains should be pointed to the new servers. Here are several things that you need to check.
1) If you have private name servers with us, please go to your domain registrar
and change the name server IPs.
ns1.yourdomain.com: 64.92.164.86 => 198.64.249.155
ns2.yourdomain.com: 72.36.179.28 => 65.99.254.138
2) If you use outside DNS servers (not us), you need to change the DNS records in your DNS servers.
3) Please always use mail.yourdomain.com to as SMTP and POP3 server or access
webmail. Please change the new IP if you use the old IP in Outlook.
SmarterMail 3: 64.92.164.83 => 198.64.249.152
4) Please always use local SMTP server 127.0.0.1 to send out emails in ASP.NET/ASP codes.
5) Your domains or databases may be moved as well. Please login to the new Helm control panel to check the new IPs.
Please contact us as soon as possible if you have any problems or questions.
Support Team
To better serve our customers, we added three new servers SQL1004, IIS1004 and Mail1002 to the Helm 4 server cluster.
The maintenance is scheduled to begin on Tuesday, December 30, 2008 at 8:00 PM and end on Wednesday, December 31, 2008 at 7:00 AM Central Standard Time.
We just upgraded Helm 4 from 4.0.19 to 4.0.20. Here is the list of issues solved and improvements on this version.
Important Microsoft Security Bulletin MS08-040 - Vulnerabilities in Microsoft SQL Server Could Allow Elevation of Privilege (941203). Please see More Info .... We will update all our SQL 2005/2000 servers in this time frame. There will be 10 ~ 15 minutes down time for each server.
Where : Dallas Data Center (Helm 3) When : July 17, 2008 @ 20:30 CDT (-5GMT) What : Savvis is reporting a PDU failure at our Dallas data center. Their technicians are currently working to get this issue resolved and we will be updating as soon as we have more information from Savvis. No ETA at this time for resolution. The affected servers are IIS003 (72.232.4.26) and SQL004 (72.232.1.162).
Our data center will replace the UPS for the servers 65.99.254.*. Maintenance has been scheduled for 8th July 08, between 5:00 AM and 5:30 AM CST. Our servers will be moved to a circuits during this time frame to the new UPS. Downtime is expected to be minimal and should be no longer than an estimated 30 minutes.
We've added two new servers SQL1003 and IIS1003 to Helm 4 server cluster. SQL1003 (198.64.249.30) is an SQL 2005 zserver and IIS1003 (198.64.249.23) is an IIS web server. You can find the server specification at Server Status.
We will take down SQL 2000 server SQL1001 to do the regular maintenance. The down time will be around 15 ~ 30 minutes.
Time: Wednesday 5/7/2008 11:00 PM ~ Thursday 5/8/2008 5:00AM CST Duration: 6 Hours Details: We will be doing an upgrade to our core router. The down time will be less than one hour. This upgrade will affect our Helm 4 server cluster.
In 3/22/2008 Friday, One of our customers created a domain and deleted it in Helm 4. It left a empty domain in SmarterMail 4 due to a bug of Helm 4. Our SmarterMail 4 was crashed because of an empty domain. We've restored some email accounts from our remote data center backup servers. Everything should be back to normal now. You may lost some of recently emails becasue of the SmarterMail server crash. Sorry for this serious problem. Please submit a support ticket if you have any questions. Database Mart Support Team
Maintenance Action: Regional core backbone router software upgrade Site Affected: Dallas Servers (Helm 3 Server Cluster) In this maintenance window, SAVVIS engineers will be upgrading the software on a regional backbone router. As this work is performed, customers may experience service outages, packet loss, latency, or other connectivity issues when traffic shifts to and from redundant connectivity.
Maintenance Action: Regional core backbone router software upgrade Site Affected: Dallas Servers (Helm 3 Server Cluster) In this maintenance window, SAVVIS engineers will be upgrading the software on a regional backbone router. As this work is performed, customers may experience service outages, packet loss, latency, or other connectivity issues when traffic shifts to and from redundant connectivity.
We will add extra 2GB memory to the server IIS1001 (198.64.249.21) and SQL1002 (198.64.249.27) around 1/31/2008 19:30 ~ 20:00. The down time will be around 5 ~ 10 minutes.
We will add extra 2GB memory to the server CP1001 (2008.74.136.68) around 1/21/2008 16:30 ~ 17:00. The down time will be around 5 ~ 10 minutes.
We've upgraded Helm 4 to version 4.0.17.21 today. It has tons of fixes. Please see Helm 4.0.17.21 update.
We will install Microsoft .NET Framework 3.5 in all our shared servers around 11/25/2007 4:00PM CST.
Time: Thursday, November 15, 2007 12:30 AM CDT Where: Houston Data Center (Helm 4 Server Cluster) Duration: 6 Hours Details: We will be upgrading our core networking equipment. This will result in latency for all Helm 4 servers during the 3 hour maintenance window with 15-30 minutes of inaccessibility.
We will add remote reboot device to the server CP002 (72.232.43.186) at Monday, October 8, 2007. The upgrade will be performed between 7:00 am and 4:00 pm CDT. While the upgrade is performed, each server will be down for between five (5) and fifteen (15) minutes. Helm 3.x Control Panel, SmarterStats and some customers' web sites will be down at that time.
We experienced network issues upstream from our Savvis IDC from 8/25/2007 12:30AM ~ 8:30AM CST. Savvis was performing un-scheduled maintainence on a backbone devices which has caused a peering issue and sever or 100% packet loss for some of our servers on the Savvis network.
Our data center scheduled the following time frame to maintain the network. Start time: 4/6/07 3:00AM CST End time: 4/6/07 7:00AM CST Expected Outage/Downtime: 2 hours The purpose of this work is installing new equipment at our location from our upstream. During this maintenance window, you will experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 2 hours total. However, due to the complexity of the work, your downtime may be longer. If you have any questions, please do not hesitate to contact us.
Our data center will upgrade the network infrastructure at Wednesday 3/14/2007. IIS001 will be offline from 15 minutes and up to 1 hour. This is an SQL Server 2000 server. The IP is 72.36.179.27. Lots of web sites will be done if you have the database in this server. The Helm control panel will be down as well. Please let us know as soon as possible if you have any questions.
We will add extra 2GB memory to server SQL002 at 01/30/2007 11:00PM ~ 12:00PM CST. The down time will be around 10 minutes.
In order to serve you better, Savvis is listing all upgrades and changes to the Savvis network for their IDCs nationwide. You may experience service outages, latency, or other connectivity issues. Maintenance in other Savvis Data Centers does not necessarily mean that your server will be affected. Here are the maintenance windows. 0001-0600 PST on Fri Jan 19. 0001-0300 PST Tue Jan 23. 0001-0500 CST on Sat Jan 27.
In order to serve you better, Savvis data center is listing all upgrades and changes to the Savvis network for our IDCs nationwide. Maintenance in other Savvis Data Centers does not necessarily mean that your IDC facility will be affected. All pertinent information can be found in the description for each maintenance action to be performed. 0001- 0500 CST Sat Dec 9 0001- 0500 CST Sun Dec 10 0001- 0500 CST Sat Dec 16 As this work is performed, customers may experience service outages, latency, or other connectivity issues.
We've upgraded our SmarterMail eamil server from 3.3.2369 to 3.3.2439. Here are the release notes. EFFICIENCY: Improved the efficiency when a user has numerous calendar events. FIXED: Fixed a bug when removing Email Harvesting blocks from the Current Blocks report. FIXED: Mailing list messages did not have the authenticated user information passed to them from the originating message. This would cause those messages going to local users to still be checked for spam. FIXED: Restricting bounces and auto responders to passed or existing SPF checks did not work correctly. FIXED: Sending an email with an attachment to a list with a boundary containing a space was not processed correctly. FIXED: Some paging controls could sporadically show in a different language than the users language. FIXED: Some settings in mailConfig may not get loaded when archive rules have been added. FIXED: When forwarding a message with attachments, only the top level of mime parts were checked for attachments. FIXED: When querying for statistics for a range of dates, if a stat files doesn't exist for the final month, the previous month would get added twice.
We will add 1GB memory to server IIS004 from 10/23/2006 0:00 ~ 0:30AM. The down time will be around 5 minutes. Edit: the upgrade has been finished. The down time was from 0:12 ~ 0:25AM.
We will add more memory and backup hard disk to the server SQL002 and IIS007 from 10/13/2006 Friday 11:00PM to 12:00PM CST. The down time should be less than 10 minutes for each server. We will also install Windows security patches and reboot all servers at that time frame.
After thorough investigation of all our data center existing network devices, configurations entries and IOS software versions Cisco Systems has asked that replicate the error that affected our data center location. Replicating this error on site will allow Cisco engineers and our network team to find the true cause of the problems we experienced several weeks ago. In order to accomplish this there will be possible network related issues during the maintenance window. The server IIS005 and IIS006 will possibly experience packet loss, increased latency or temporary interruption of service. There will be a team of Cisco Engineers on site running active diagnostics during this reproduction. These results will be analyzed for source causes and devices may be replaced if they are found faulty. There is a full rollback plan in place to ensure that this maintenance window does not exceed the time frame listed.
Apply Microsoft hotfix KB919341 and reboot the servers.
We've added additional 1GB memory to the server SQL004. The total down time was 7 minutes (from 20:51 to 20:58).
We've upgraded our email server from SmarterMail 2.6 to 3.3. The third major release of SmarterMail further enhances the features that have made SmarterMail a front-runner in the Windows mail server market. Here are the new features. 1) Updated Interface - The streamlined web interface for SmarterMail 3.x now includes elements of AJAX, which means that webmail performs more like a desktop application. A full-featured skinning system allows you to incorporate your own design elements into the interface, thereby helping with corporate branding and further increasing the comfort level of your users. 2) Calendaring and Tasks - SmarterMail 3.x includes a very robust calendaring system. With notification schedules, tasks, and recurrence rules, SmarterMail 3.x can completely replace your desktop calendaring solution. 3) Performance Enhancements - Using techniques like Smart Spooling and intelligent email delivery, SmarterMail 3.x is even more powerful than previous editions. SmarterMail has earned the reputation as one of the most stable mail servers on the market. 4) News Aggregators - With an integrated RSS, RDF, and Atom Feed viewer, SmarterMail makes it easy to keep up-to-date with your favorite news feeds and blog posts. 5) Improved Usability - SmarterTools takes suggestions from customers very seriously, and due to public request, many new features have been incorporated to make SmarterMail even easier to use. Some examples include: * Multilingual interfaces * Hover preview when viewing messages * Per-user timezone settings * Enhanced message viewing
Our data center experienced some network problems today. The affacted servers are IIS005 and IIS006. They are working hard on this issue. It should be fixed very soon. Thanks for your patience.
Due to the continuous growing, we've brought another enterprise grade server online to better serve our customers. CPU: Dual Opteron 246 RAM: 2GB ECC Disk: 2x160GB SATA Hardware RAID 1 Windows 2003 Std
Our server monitoring service provider experienced a lot of problems this month. They reported a lot of server down time but actually our servers are always up.
CPU: Dual Opteron 246 RAM: 2GB ECC Disk: 2x160GB SATA Hardware RAID 1 Windows 2003 Std
Our server CP002 still experienced several unexpected reboot recently. Our data center will do a chassis swap at 4/9/2006 3:00AM ~ 4:00AM CST. The scheduled dowm time will be around 30 minutes. Edit: We've finished the server maintenance. The server was down from 3:10AM ~ 3:49AM CST.
Maintenance Time: 0001- 0600 PST Wed Mar 29, and again between 0001- 0600 PST Thu Mar 30 Maintenance Action: Backbone circuit maintenance In this window, a third party vendor will be performing demand maintenance affecting a local backbone circuit. Customers at these sites may experience latency or other connectivity issues when traffic shifts to and from redundant connectivity while the work is performed. This action has been scheduled to occur between 0001 and 0600 PST on Wed Mar 29, and again between 0001-0600 PST on Thu Mar 30. Maintenance Time: 0001– 0500 CST Sat Apr 1 Maintenance Action: CSR hardware replacement In this window, Savvis engineers will be replacing defective hardware on a local Customer Service Router ("CSR"). As this work is performed, customers may experience service outages, latency, or other connectivity issues. This action has been scheduled to occur between 0001 and 0500 CST on Sat Apr 1. Maintenance Time: 0001– 0500 CST Sat Apr 1 Maintenance Action: HR memory replacement In this window, Savvis engineers will be replacing defective memory on a local Hosting Router ("HR"). As this work is performed, customers may experience latency or other connectivity issues. This action has been scheduled to occur between 0001 and 0500 CST on Sat Apr 1. Maintenance Time: 0001– 0500 CST Sat Apr 8 Maintenance Action: backbone infrastructure addition In this window, Savvis engineers will be adding new hardware to increase local capacity to our local Customer Service Routers ("CSR"). As this work is performed, customers may experience latency or other connectivity issues. This action has been scheduled to occur between 0001 and 0500 CST on Sat Apr 8.