Frequently Asked Questions for DNN Mart

01 . Where is your data center?

Our data centers are located in Dallas, Texas, USA.

02 . Can I speak to someone by phone?

Sorry, in order to keep prices low, we only offer support by email and live chat at the moment.

03 . When is your technical support available for current clients?

We offer technical support 24 hours a day, 7 days a week, 365 days a year.

04 . How long does it take for you to reply to correspondences?

Generally, we respond to most emails within an hour. You can also get assistance from our staff via live chat.

05 . Are you closed on holidays?

Our technical support is available 24/7/365. However, there may be a slightly longer response time from our billing and sales departments due to holiday hours.

01 . Do you offer any money-back guarantee?

Yes, we offer a 30-day money-back guarantee for Hyper-V/VPS servers. Please note that the setup fee is not refundable. The policy will be eligible during the first 30 days since your DBM billing account is registered.

02 . Do you offer any network and server uptime guarantee?

Yes, we offer a 99.9% uptime guarantee for our network and all our servers.

03 . How long will it take to set up my server?

The delivery time for VPS servers is 1-10 minutes. Dedicated servers normally take 20-40 minutes. However, in situations where stock is limited, servers may not be able to be delivered until the stock is replenished. If you need a server urgently, please do not hesitate to get in touch with us.

04 . Is your VPS or dedicated server self-managed?

Yes. But our experienced staff is always here and willing to help you with any kind of problems you may have. Please contact us online in a live chat or send us an email if you need any help.

05 . Why is your price more affordable and cheaper than other providers?

We have been in the hosting business since 2005. This experience helps us design an economical and top-quality network as well as hardware and software infrastructure for our products. We do not provide phone support right now. It allows us to pass the savings to our clients.

06 . Do you offer a free trial for your VPS or dedicated servers?

Yes. We offer 3-day trial on our VPS and dedicated servers to the new client with our sales staff authorization. Please sign up on our website and leave “3-day trial” in the comment box of the order form. You can choose PayPal or check payment method, and we do not need your credit card for the trial, but we do verify the trial application.

07 . Can I use your server to send out marketing emails?

We do not restrict email marketing, but we will not provide support if your server/IP is blacklisted due to spam report from recipients, and will take necessary actions, such as stopping your service.

08 . Can I connect to your VPS and dedicated servers via mobile phone?

Yes, you can connect to the server via mobile phone. If you use Android device, please find the details at https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-android/

If you use Apple device, please refer to https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-ios

09 . Can I use your server as Forex Trading platform?

Yes, you can.

10 . How many MT4 instances can I install on your VPS or dedicated server?

You can install multiple MT4 instances in our VPS and dedicated servers. But it is better to install only one instance in the VPS server for better performance since the resources of VPS are limited.

11 . Can we use your VPS or dedicated server for gaming?

Yes, you can run games on our VPS or dedicated servers. But we do not have the hardware graphic card (GPU) in the servers. Please make sure your game is compatible with our VPS or dedicated servers.

12 . What is the difference between your Windows VPS plan and Windows Hyper-V plan?

Our Windows Hyper-V plan has extra SSD disk space.

01 . Do you have a download file and IP that I can test the network speed?

Yes, you can test our network speed from 100MB File. Test IP: 45.35.0.3.

02 . Do you block any TCP/UDP ports in your network?

We blocked the following TCP/IP ports in our network for better security. They are 135-139, 445, 593, 1024-1030, 1080, 1214, 1363-1364, 1368, 1373, 1377, 2283, 2535, 2745, 3127-3128, 3410, 4444, 5554, 8866, 9898, 10080, 12345, 17300 and 27374.

03 . How do you calculate the bandwidth usage?

We do not meter the bandwidth usage for individual dedicated or VPS server. Each server can use the maximum bandwidth as the plan allocated (e.g., 50Mbps unmetered). 50Mbps unmetered bandwidth is around 16TB accumulated bandwidth per month. We do monitor the bandwidth usage closely in our network in order to keep all the clients happy. If you use too much bandwidth and affect the other clients, we may ask you to reduce the bandwidth usage since the bandwidth is shared with other clients.

04 . Can I install any software in the dedicated server if I have a license?

Yes, you can install any legal software (including SQL Server) in your dedicated server or VPS.

05 . Can you change the primary IP for my VPS or dedicated server?

No. The primary IP cannot be changed, but you can order additional IPs with price $2/month/IPv4 for your server if you want. ARIN justification and IP usage need to be provided for each additional IP.

A maximum of 8 additional IPs can be ordered for a VPS and 16 for a dedicated server.

06 . How can I point my domain names to your VPS or dedicated servers?

You can set up DNS and email service in your VPS and dedicated server, and then change the DNS records and point your domain names to your VPS or dedicated server IP.

07 . How many emails can I send at a time?

Maximum 100 emails per 10 minutes for shared mail service.

08 . What is the difference between a VPS and a dedicated server?

A VPS shares hardware and network resource with others on the same host. It depends on a host server.

09 . Can I use my own ISO for my server?

Yes. If you order Basic or upper DotNetNuke plan, you can customize your Linux Operation System. Please upload your ISO to us.
But customized Windows ISO is not applicable for any Windows servers. You must use our ISO and License.

10 . Is your Linux server self-managed?

Yes. However, if you have any problems, we will try our best to help check and resolve.

11 . Can I add RAM for my Advanced VPS?

No. The Advanced VPS comes with maximum RAM size we permit for a VPS. If you still need more, we suggest upgrading to a dedicated server, whose performance is better than VPS. To find more details about our dedicated servers, please refer to https://dnnmart.cloudclusters.net/Dedicated or contact us.

12 . Do you provide cPanel?

No. We provide SolidCP for Windows servers and ISPConfig for Linux servers. If you want cPanel for Linux server, we can help install. However, we do not provide technical support for it because cPanel is not a freeware, and you need a license to use it.

13 . Can I have more sessions in my Windows server?

By default, two concurrent sessions are available for Windows RDP. If you want more, you must order RDP CAL License from Microsoft. Please refer to https://www.microsoft.com/en-us/store/d/Windows-Server-2016-Remote-Desktop-Services/DG7GMGF0DS1H/0006?SilentAuth=1&wa=wsignin1.0.

14 . Can I run Android Emulator on your VPS?

Yes, if you need to run Android Emulator, please contact our support team at [email protected] to enable the Hyper-V feature.

01 . What payment methods do you accept?

Currently, we accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, PayPal, Wire Transfer and Check. If using a non-instant form of payment, your service deployment will be delayed until the payment clears. Wire Transfer must be over $100. The paper check is for US clients only.

02 . What is the setup fee? Can you waive it?

Our staff needs some time to set up your Windows VPS initially. The one-time setup fee cannot be waived given the substantial support needed for service setup and delivery.

03 . How do I view my invoices?

Please log in to our Control Panel at https://console.databasemart.com/billing/invoices to view all your invoices.